Privacy

Who We Are

Wet Wednesdays Limited is the data controller responsible for your personal data.

Wet Wednesdays Limited
Forgeside Road,
Blaenavon,
Torfaen,
NP4 9DA
United Kingdom.

Company Number: 11653428

Phone: 01495 772984

Website: https://wetwednesdays.co.uk

If you have any questions about this Privacy Policy or how we protect your personal information, please contact us at [email protected].

What Personal Data We Collect

Personal data refers to information that can be used to identify you directly or indirectly.

This may include:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order information and purchase history
• Communication history with our customer service team
• IP address, browser information and cookie data

How We Collect Your Information

We collect and process personal data when:

• You create an account or interact with our website.
• You place an order through our website or by telephone.
• You contact us by email, telephone or social media.
• You sign up for our marketing emails.
• You enter competitions or promotions.
• You leave reviews or provide feedback.
• We need to comply with legal requirements or prevent fraud.

How We Use Your Information

We use your personal information to:

• Process and deliver your orders.
• Send order confirmations and delivery updates.
• Provide customer service and respond to enquiries.
• Manage returns, refunds and product issues.
• Improve our website, products and customer experience.
• Prevent fraud and protect the security of our website.
• Send marketing communications where you have given permission.

Legal Basis For Processing Your Data

We process your personal data using the following legal bases:

Contract

We use your information to fulfil our contract with you, such as processing your order, taking payment and arranging delivery.

Consent

Where you choose to receive marketing communications from us, we process your information based on your consent. You can withdraw your consent at any time.

Legal Obligations

We may process your information where required to comply with legal obligations, including accounting requirements and fraud prevention.

Legitimate Interests

We may process your information where necessary for our legitimate interests, such as improving our website, protecting our business and maintaining website security.

Sharing Your Information

We do not sell your personal information to any third parties.

We only share your personal information where necessary to provide our services, process your order or where you have given permission for us to do so.

This may include:

• Payment providers selected by you at checkout, so your payment can be processed securely.
• Delivery couriers used by Wet Wednesdays to deliver your order.
• Google services that help us analyse and improve our website performance and customer experience.
• Mailchimp, if you choose to subscribe to our marketing emails and provide consent to receive communications from us.

The information shared is limited to what is necessary for each service to perform its specific purpose.

For example, your delivery details will be shared with the courier responsible for delivering your order. Payment information will only be shared with the payment provider selected by you at checkout. Your details will only be shared with Mailchimp if you have chosen to subscribe to our marketing communications.

We work with trusted service providers who are required to protect your personal information and only use it for the purposes we specify.

Payment Information

We do not store your full payment card details.

Payments are processed securely through the payment provider you choose at checkout. Depending on the payment method selected, your information may be shared with the relevant payment provider to process your payment, manage refunds and help prevent fraud.

Cookies

Cookies are small text files stored on your device when you visit a website. They help our website function properly and allow us to improve your browsing experience.

Cookies on our website are used to:

• Allow you to add items to your basket and complete purchases.
• Remember account preferences and previous interactions with our website.
• Improve website performance and usability.
• Understand how visitors use our website through analytics tools such as Google Analytics.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings or cookie settings tool.

Spam Prevention and Website Security

We use security tools to help protect our website from spam, abuse and fraudulent activity.

These tools may collect technical information such as your IP address, browser information, device information and website interactions. This information is used only for security and fraud prevention purposes.

Contact History

We may keep records of emails, telephone calls, reviews and social media messages so we can provide customer support, resolve enquiries and improve our service.

Shopping History

We keep information about your purchases, including items ordered and order history, so we can process orders, provide customer support, manage returns and improve your experience with Wet Wednesdays.

Marketing

If you choose to subscribe to our newsletters and marketing communications, we may send you information about new products, offers, competitions and updates from Wet Wednesdays.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting our customer service team.

Order-related emails, such as confirmation and delivery updates, will still be sent where necessary.

Keeping Your Information

We keep your information for as long as necessary to provide our services, comply with legal requirements, resolve disputes and prevent fraud.

When your information is no longer required, it will be securely deleted or anonymised.

Your Data Protection Rights

Under GDPR, you have the right to:

• Be informed about how your personal data is used.
• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where appropriate.
• Request restriction of how we process your information.
• Object to certain types of processing, including direct marketing.
• Withdraw consent where processing is based on consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. Any updates will be published on this page.

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Wet Wednesdays Limited
Forgeside Road,
Blaenavon,
Torfaen,
NP4 9DA
United Kingdom

Phone: 01495 772984
Email: [email protected]