Privacy Policy

We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control.

Please also take time to read our Terms of Use.

Protecting your Privacy

In our Privacy Policy "Personal Data" refers to information that can be used to identify you, directly or indirectly, alone or together with other information. This includes aspects such as your full name, email address, telephone number, IP address, certain cookie and network identifiers.

The “Data Controller” is the company that is responsible for your privacy. For the purposes of General Data Protection Regulation (GDPR) we are the data controller for your privacy:

Wet Wednesdays
3 Pembroke Place,
Varteg,
Pontypool,
Torfaen,
NP4 7UL
United Kingdom.

Phone: 01495 772984

Website: https://wetwednesdays.co.uk

If you have any questions about our privacy policy and how we protect your privacy, please contact us on sales@wetwednesdays.co.uk Sharing your information

We do not, and will not, sell any of your personal data to any third party, this includes: your name, address, email address, telephone number. We want to earn and maintain your trust, and we believe this is essential to do that.

We share your personal data with the following categories of companies as an essential part of being able to fulfil our contract with you and provide our services to you.

These companies are only provided with the exact information they need to perform their specific services and they will only use your data for the exact purposes we specify in our contract with them.

We work closely with these companies to ensure that your privacy is respected and always protected. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Legal Bases:

Below are the legal bases we use to collect and process your personal data.

Consent

We may collect and process your data with your consent. For example, when you tick a box to receive our email newsletter.

Contractual obligations

We may collect and process your personal data to comply with our contractual obligations. For example, we’ll collect your address details to deliver your parcel.

Legal compliance

We may collect and process your personal data to comply with our legal obligations. This could include, for example, data about people involved in fraud or other criminal activity.

Collection and Process of Personal Data

Providing us with personal data is necessary to access some features and functions of this site. Please take note that your first and last name, email address, delivery address and telephone number may be disclosed to staff and website administrators during their duties. Any information disclosed with our staff is kept completely confidential and in line with GDPR.

We collect and process personal data:

Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information.

How we use your information

Below is how we use the information we collect and why.

We use your name, address, email address and telephone number to:

Keeping your information

We retain your information if your account is active or if it is needed to be able to provide the services to you or for as long as we are required to by law unless you request deletion of our information.

At the end of the retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some reasons why we may have to recollect your information after account deletion would be:

Cookies

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

Cookies on our website are used for the following reasons;

The cookies our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details.

Financial Information

We do not store bank or credit card details. We use your PayPal information to take payments and give refunds to fulfil our contract with you. We also use this information for fraud prevention, to protect, detect and prevent fraud against you or Wet Wednesdays.

Information from PayPal

Our website gives you the option to make an order and pay through your PayPal without having to create a specific account on our website. We offer this service to give you an easy shopping experience on the Wet Wednesdays website.

Contact History

We keep emails, telephone calls, reviews and social media message history to be able to provide you customer service and support, so we can give you the best experience with Wet Wednesdays. We would also use the information for staff training, this is so we can train our staff to give you the best customer service possible.

Shopping History

We keep information on what you have bought from us and items you have or have left in your basket, we do this to;

Take you order, this is so we can fulfil our contract with you and sell you our products. We also use this information to provide support and customer service, this enables us to provide customer service with a better understanding and to give you the best experience possible.

Marketing

When/if you opt-in for our email newsletters and special offers, we use a trusted third party to send you emails. We use them to send you emails on our latest products, new offers, competitions and any new updates on Wet Wednesdays.

You can stop receiving these email newsletters and special offers at any time by clicking ‘unsubscribe’ from any email you have received from us, this will prevent any emails on updates/newsletters or special offers.

This does not include emails when you place an order with us and receive updates on your order.

You can also contact our customer service team to unsubscribe from our email newsletters, or to change your preferences on our communication with you.

Your Rights

Below are your rights with GDPR relating to your personal information;

Changes to this Privacy Policy

We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your profile.

No Guarantees

While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not able to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. Consequently, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.

Contact Information

If you have any questions about this Policy or our web site, please feel free to contact us:

Phone 01495 772984
Or email via sales@wetwednesdays.co.uk

Date 24/05/2018