FAQ Regarding Deliveries & COVID- 19 VIRUS
Can I Place an Order? & Is It Safe to Recieve Orders?
Yes you can still place orders online. Lizzie, the owner of the business is sending orders from the office/warehouse, which also happens to be right next door to her home. The rest of the Wet Wednesdays Team are currently working from their homes. The likelihood of an infected person contaminating our products is extremely low and the risk of catching the virus that causes COVID- 19 from a package that has been moved, traveled and exposed to different conditions and temperatures is also very low. The latest information on COVID- 19 can be found on the UK Goverments Website and the World Health Organisation's Website.
Are Delivery Times Affected?
We use Royal Mail as our courier and they have guidelines on their website on how they are dealing with deliveries and the virus. Our standard shipping is first class post.
Can i Return an Item for an Exchange/Refund?
Yes You Can, Please follow the steps in our Returns Policy.
Do You Offer any discounts for schools/nurseries?
Yes, please refer to our school’s page to see our latest discounts or for more information call our schools & nurseries specialist Georgia on 01495 77 29 84
How do I return/exchange an item?
Information on how to return/exchange an item can be found on our returns policy.
Do you have a size guide?
Yes, please refer to our Size Guide or alternatively there are individual measurements on each item in the Size Note. If you need more measurements, please do not hesitate to contact us via firstname.lastname@example.org or 01495 772984 as we hand measure all of our products.
Do you have care instructions?
Yes, either wipe down the garment with a wet, warm cloth or we recommend washing your waterproof garments in the washing machine under 30°C and DO NOT use a fabric softener. Or alternatively you could hose them down whilst the children are wearing them!
To dry the waterproof garments, we recommend hanging them up to air dry, and if they are fleece-lined turn them inside out a few times whilst air drying. DO NOT put them in direct sunlight or over direct heat (radiator) to dry.
They are NOT suitable for tumble dryers, dry cleaning or to be washed in fabric softeners.
When will my order arrive?
If you chose our standard delivery method, we would dispatch your order asap with Royal Mail First Class Delivery and you would receive it within 1-2 working days.
If you chose Royal Mail Tracked 48, then your order will be dispatched with Tracking and will aim to arrive within 2-3 working days.
If you chose Royal Mail Tracked 24, this is Royal Mail’s equivalent to Next Day Delivery; your order will be dispatched with Tracking and will aim to arrive the Next Day.
If you place your order before 10:30am then it will be dispatched same day, if you place your order after 10:30am you order will be dispatch the following day.
Please note we do not dispatch orders on a Saturday or Sunday.
How will I hear about latest offers or special promotions?
You can sign up to our Wet Wednesdays Club where we can update you on the latest offers and promotions.
Why haven’t I received an order confirmation?
Our email address is email@example.com, sometimes we go to your junk/spam folder so please make sure to check there. If you have any queries about your order, please contact us on 01495 772984 or via email.
Do you deliver outside the UK?
At the moment, we only ship items within the UK; however, we can deliver to Ireland and Some areas in Europe. Please contact us to arrange this as postage costs are higher.
Can I have a VAT receipt?
Children’s clothing is 0% VAT rated, so there is no VAT on any of the items on our website.