FAQ Regarding Deliveries
Are Delivery Times Affected?
We use Royal Mail as our courier and they have guidelines on their website on how they are dealing with deliveries and the virus. Our standard shipping is first class post which is normally 1-2 working days, however there can occasionally be delays, this can depend on the area or the time of year (e.g. Christmas or January Sales), please check Royal Mail's website for any delays in your area.
Can I Return an Item for an Exchange/Refund?
Yes You Can, Please follow the steps in our Returns Policy.
Do You Offer any discounts for schools/nurseries?
Yes, please refer to our school’s page to see our latest discounts or for more information call our schools & nurseries specialist Georgia on 01495 77 29 84
How do I return/exchange an item?
Information on how to return/exchange an item can be found on our returns policy.
Do you have a size guide?
Yes, please refer to our Size Guide or alternatively there are individual measurements on each item in the Size Note. If you need more measurements, please do not hesitate to contact us via email@example.com or 01495 772984 as we hand measure all of our products.
Do you have care instructions?
Yes, Wet Wednesdays clothing does not require frequent washing. Instead you can wipe off any dirt with a warm damp cloth, making this a sustainable and water-saving material as you are not required to wash it after every wear. If your waterproofs need washing we recommend hand washing or washing in the washing machine under 30°C using a small amount of gentle washing powder or pure soap and DO NOT use a fabric softener (Washing Pods often contain Fabric Softener). Or alternatively you could hose them down whilst the children are wearing them!
To dry the waterproof garments, we recommend hanging them up to air dry, and if they are fleece-lined turn them inside out a few times whilst air drying. DO NOT put them in direct sunlight or over direct heat (radiator) to dry.
They are NOT suitable for tumble dryers, dry cleaning or to be washed in fabric softeners.
When will my order arrive?
If you chose our standard delivery method, we would dispatch your order asap with Royal Mail First Class Delivery and you would receive it within 1-2 working days.
If you chose Royal Mail Tracked 48, then your order will be dispatched with Tracking and will aim to arrive within 2-3 working days.
If you chose Royal Mail Tracked 24, this is Royal Mail’s equivalent to Next Day Delivery; your order will be dispatched with Tracking and will aim to arrive the Next Day.
If you place your order before 11:30am then it will be dispatched same day, if you place your order after 11:30am you order will be dispatch the following day.
Please note we do not dispatch orders on a Saturday or Sunday. Please remember Royal Mail can experience delays depending on the area or time of year - please double check with us or their website.
How will I hear about latest offers or special promotions?
You can sign up to our Wet Wednesdays Club where we can update you on the latest offers and promotions.
Why haven’t I received an order confirmation?
Our email address is firstname.lastname@example.org, sometimes we go to your junk/spam folder so please make sure to check there. If you have any queries about your order, please contact us on 01495 772984 or via email. Please ensure you put an email address on your order, otherwise you will not receive order confirmation.
Do you deliver outside the UK?
At the moment, we only ship items within the UK.
Can I have a VAT receipt?
Children’s clothing is 0% VAT rated, so there is no VAT on any of the items on our website.